Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data directly to themselves, and not to persons in any other capacity.
Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We collect and process Data. Including but not limited to the following in the course of providing services to you:
Your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; credit card details, or other payment details; your date of birth; medical details, including details of allergies; PPSN and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing optical related services to you.
Security and where we store your personal data
In line with the AOI Code of Conduct for handling personal data and the GDPR we are committed to protecting the privacy of your personal data. We use a variety of Technical and Organisational measures (TOMS) and security technologies and procedures to help protect your personal data from unauthorised access and use.
We store your data in secured filing systems on our premises, within our practice management software and our accounting systems.
We share your data only with relevant third parties, in a secure manner and only with your consent – these include but are not limited to our insurance providers including health insurers.
The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
Uses made of your personal data
We use your personal data that we hold to:
-Make claims to relevant government departments and/or insurance companies
-Carry out our obligations arising from any contracts entered into between you and – relevant providers
-Comply with legislation; and/or
-Notify you about changes to our services.
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.
We keep your Data for varying periods according to our Retention Schedule and in line with relevant legislation and recommendations.
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any to any other websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
Protection of the privacy of personal information
In order to protect the privacy of personal information, Infocus Opticians
-takes all due care to protect personal information it holds from any loss, unauthorised access, modification, use, disclosure and disposal
-has in place a Data Protection Breach Policy which will be used to investigate fully any potential data protection breaches
-has in place appropriate staff training to ensure that all staff involved in processes which handle personal information are aware of their responsibilities in relation to the safeguarding and handling of personal information
-only uses personal data for the purposes for which it was collected
-is registered as a Data Controller with the Office of the Data Protection Commissioner
-is subject to the Data Protection Acts 1988 and 2003
-is subject to Freedom of Information Act 2014
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –
1. The right to access data relating to you (‘access right’).
2. The right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to processing of data relating to you (‘right to object’).
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’)
The controller for the purposes of GDPR is: Infocus Opticians
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at firstname.lastname@example.org
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you. Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies do we use? Generally, our cookies perform up to three different functions:
1. Essential cookies: Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.
2. Performance Cookies: We use other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
3. Functionality Cookies: We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
Can a website user block cookies?
Yes, if you do wish to disable our cookies then please follow the instructions here for your browser. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, click here.